Online booking rules:

I. Booking process Online. Reservations are made using the reservation system as follows:

  • 1. The client is given a choice of Packages and standard nights, which are shown in the booking table.
  • 2. After reading the Package contents and price, the Client can choose the term for the selected room and the additional conditions or package.
  • 3. After selecting the offer, the Client proceeds to the next step – the form, where he/she indicates his/her personal data and his/her comments regarding the reservation.
  • 4. After filling in the details, the Customer can make the advance payment in one of the following ways:
    • * credit card (Visa, Mastercard, Eurocard);
    • * electronic bank transfer (UAB Paysera LT);
  • 4a. After selecting one of the first two options, the Customer is redirected to the page where the payment can be made using the UAB Paysera LT system. Data authorisation starts with the connection to the UAB Paysera LT system via an encrypted 128-bit protocol. Once the payment has been accepted by the UAB Paysera LT system, the Customer is automatically notified by email confirming the payment and reservation. The email will contain: the customer’s details, the name of the hotel, the total cost of the accommodation, the deposit paid and the amount to be paid at the hotel. The remaining amount of the accommodation purchased will be paid by the client at the hotel. The email confirming the reservation must be presented to the hotel as proof of the advance payment and the calculation of the remaining amount.
  • 4b. If the customer chooses the third option (payment by bank transfer or at a later date), he/she will receive an email confirmation of the initial booking, which will be confirmed after payment of the deposit by a simple bank transfer or online system. The reservation is considered to be initial 48 hours after it is booked and can be cancelled if the advance payment has not been received within that time. Upon receipt of the advance payment, the Client will receive an email confirming the reservation, which must be submitted to the hotel receptionist for final settlement.
  • 4c. When using a personalised account on BookingRobot, the User shall have the possibility to link his/her credit card(s) to the account. In this case, each time the hotel services are purchased, the customer’s credit account will be debited automatically, once, at the time of purchase. The customer can cancel the linking of the card at any time by clicking on the “Delete” button in the Account Settings, under “Payment Cards”. The security of the customer’s credit card data is guaranteed by Paysera LT UAB, a company registered in the Republic of Latvia.
  • 5. The Client understands that in the event of a malfunction/programming error in the online reservation system, if the published price is unreasonably low/high in relation to the services, the Hotel has the right to inform the Client of the error within 10 days of the confirmation of the reservation and to demand payment of the full price, and in the event of the Client’s refusal to pay the full price to terminate the contract/denial of service without any compensation to the Client.

Ia. Booking on request

If a room is not available when booking online, the client can be offered a room upon request. After completing the form, the client receives an email confirmation of the deadline (or lack thereof) and information on how to pay the deposit. The client can pay the advance payment by credit card, electronic or simple bank transfer. The reservation will be confirmed upon receipt of the advance payment. Once the advance payment has been made, the Client will receive an email confirming the reservation, which must be presented upon arrival at the hotel for final payment.

II.Payment, adjustment, cancellation of an order

  1. When placing an Order or making a reservation, the Customer shall make the specified advance payment in the system by one of the methods provided in the system. The Client undertakes to pay the remaining amount of the Order upon arrival at the Sanatorium.
  2. The client does not pay any costs related to the reservation transaction.
  3. Reservations are guaranteed upon receipt of prepayment of at least 50% of the total amount by card or bank transfer within 2 working days of the booking date. If the reservation is accepted later than 2 days before arrival, the advance payment will be made on the same day. Reservations not guaranteed will be cancelled.
  4. Cancellation or rescheduling is free of charge up to 10 days before the arrival date. In this case, the Sanatorium undertakes to refund the deposit in full as soon as possible and within 21 days at the latest.
  5. Cancellations or transfers made at least 5 days before the arrival date are subject to a cancellation fee equal to one night’s room rate. The remaining deposit will be transferred or refunded.
  6. Bookings cannot be rescheduled within 5 days of the arrival date, and cancellations are non-refundable.
  7. In case of no-show and no late arrival notification before 20:00 on the arrival date of the reservation, the reservation will be cancelled and the deposit paid will not be refunded.
  8. Payment and cancellation conditions for travel agencies/companies are laid down in contracts and advance bills.
  9. Reservations can be guaranteed or paid for with a gift voucher until the expiry date.
  10. If the services booked using the gift voucher have not been cancelled or rescheduled by the guest less than 5 days before the date of arrival, they will be considered used. No refunds will be given after the expiry date of the voucher. No exchange of a valid voucher for cash and no refund.
  11. If the Client has made a Booking at a special promotion price which is valid only for a specific package of services or on certain dates, the Sanatorium shall be entitled to recalculate the price of the Booking if the Client changes the terms of such Booking. The Customer shall be informed of such change in the terms of the Order at the time of the change in the dates or conditions of the Order. In the event that the Customer does not agree with the recalculation of the price, the cancellation or modification of the Orders as specified in the promotion and as provided for in these Rules shall apply.

III. Final provisions

  1. The customer must provide the correct details on the booking form. The Hotel shall not be liable for incorrectly selected arrival or departure dates, nor for incorrectly entered other data by the Client.
  2. The electronic payment system UAB Paysera LT is responsible for the correct handling of the reservation money charged.
  3. The hotel or the online booking company shall not be liable for any unavailability of the system due to any fault on their part, or for any other malfunction beyond their control.

IV. Personal data

By booking a package at the hotel, the person making the reservation agrees to have his/her personal data entered into the service’s database. This data will be used for the completion of the reservation procedure and for marketing purposes in accordance with the terms of the contract on the protection of personal data of 28.09.1997.

V. Approval of the Regulations

By ticking “I have read the Terms and Conditions”, the Customer declares that he/she has understood and accepts the terms and conditions set out in the Terms and Conditions. Failure to accept the rules will result in the reservation not working.

Gift voucher booking rules:

  1. The gift voucher(s) confirms the entitlement of the holder to use the services for the amount stated on the gift voucher(s)
  2. Gift voucher(s) holders can only use Mineral SPA Draugystė services
  3. If the desired purchase amount exceeds the value of the gift voucher(s), the difference can be paid in cash
  4. Gift voucher(s) are not redeemable for cash
  5. Gift voucher(s) are valid for 6 months from the date of purchase, unless otherwise stated
  6. If the gift voucher(s) is/are not used during the validity period, it/they will be considered void thereafter
  7. If the holder of the gift voucher(s) purchases services for less than the amount stated on the gift voucher(s), the remaining amount will not be refunded to the holder of the gift voucher(s)
  8. No VAT invoice shall be issued to the holder of the gift voucher(s) paying with the gift voucher(s)
  9. Gift voucher(s) must be used once
  10. If the Gift Voucher holder purchases services for less than the amount stated on the Gift Voucher(s), the remaining amount will not be refunded to the Gift Voucher holder. The Gift Voucher must be used once.


Services on mineralspa.draugyste.lt are provided by UAB “Draugystės sanatorija”
V. Krėvės g. 7, LT-66126 Druskininkai